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Biometrics
ABSTRACT
Biometric identification refers to identifying an individual based on his/her distinguishing physiological and/or behavioural characteristics. As these characteristics are distinctive to each and every person, biometric...
Computer Viruses, Worms and Hoaxes
In recent days, I was one of the unfortunate persons to receive the "Mydoom" worm emails. Not just one, but at least forty appeared in my popserver mailbox. As frustrating as it was deleting all of these nasty little boogers, I realized that some of...
Email Marketing - The End Is Nigh!
Consider if you will the resources, the time and the financial investment given to attracting new web traffic. Banner advertising, link exchanges, search engine ratings, affiliate schemes and the list goes on. Yet when it comes to retaining a...
Toolbars, Desktop Search and Mac Users
These days, it seems everyone is releasing a Toolbar and Desktop search, from Google and MSN to Search Engine Optimization companies and Internet Service Providers. As none of these are being released for the Mac platform, it has left many of us Mac...
Troubleshoot Windows with Task Manager
Task Manager is a Windows system utility that displays the tasks or processes currently running on your computer. To open Task Manager, press Ctrl+Alt+Del. The Applcations tab lists the applications currently running on your computer. A single...
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Computer Help Desk Stupid Questions brought to you by Computer Service Now (CSN)
CSN Helps desk technicians know first hand that the phrase 'there are no stupid questions' is untrue.
It's understandable that people are nervous about computer technology, but everyday computer technicians
are asked to help people out of problems that leave them asking...
...how do you get to work?
Here is some proof from the help desk stupid questions archives at CSN:
A customer was enraged because his computer had told him he was
"Bad and an invalid." The tech explained that the computer's "bad command"
and "invalid" responses shouldn't be taken personally.
Another customer called tech support to say her brand new computer
wouldn't work. She said she unpacked the unit, plugged it in and sat there
for 20 minutes waiting for something to happen. When asked what happened
when she pressed the power switch, she asked, "What power switch?"
Computer companies have change the text to their manuals from "Press Any Key" to "Press
Return Key" because of the question where is the "Any Key"?
A confused caller was having trouble printing documents. He told
the technician that the computer had said it "couldn't find the printer." The
user had also tried turning the
computer screen to face the printer-but that
his computer still couldn't "see" the printer.
A woman called with a problem with her printer. The tech asked her if she was
"running it under windows." The woman responded, "No, my desk is next to the door.
But that is a good point. The man sitting in the cubicle next to me is under a window
and his printer is working fine."
And last but not least:
TECH SUPPORT: "O.K. Bob, let's press the control and escape keys at the
same time. That brings up a task list in the middle of the screen. Now type
the letter "P" to bring up the Program Manager."
CUSTOMER: "I don't have a 'P'".
TECH SUPPORT: "On your keyboard, Bob."
CUSTOMER: "What do you mean?"
TECH SUPPORT: " 'P' on your keyboard, Bob."
CUSTOMER: "I'm not going to do that!
About CSN: A nationwide business to business computer service company,
Computer Service Now, the CSN website can be found at Computer Service Now and can be reached toll free at
877-422-1907.
CSN specializes in nationwide multi-location computer support.
About the Author
President of Xponex Web and Media Services
Website:www.Xponex.com
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