Customer Service Information

Increase Sum in Your Check Account with Follow-Ups


We'll be examining what makes follow up to prospects/customers so important on our online world today.

Are you familiar with this scenario?

  • Joined an affiliate program with good pay-out.
  • Send an email to everyone you know and/or send an email to a list of people
  • Didn't make any sales
  • Change to another affiliate program
Well, I am.

This never ending cycle is what I used to do.

Until I stumble across a training article from Six-Figure Income Marketing Group - "The Fortune is in the Follow-Up!" I wake up.

I was clearly informed of this statistics:

The average sale is closed as follows:

  • 2% on 1st contact
  • 3% on 2nd contact
  • 5% on 3rd contact
  • 10% on 4th contact
  • 80% on 5th-12th contact
-- The National Sales Executive Association

I then think: if follow up is so important what information can I give to my prospects?

The answer is easier then I thought it could be...

That is, I can get plenty of informative articles and e-books from the affiliate programs that I've joined.

Gathering all the articles and e-books I can utilize from my entire affiliate program is the next step I took in forming my own follow-ups.

What I need now is a good autoresponder that can do the work for me 24/7.

Throughout my research I found that a free autoresponder is good for short term follow-ups (approx. 20 emails).

If you want to use a free autoresponder be sure to find one that is third-party ads free! You don't want your competitor's ads showing up and get all the customers from you!

I often use free autoresponder for short term training courses when prospects joined under me.

I then use a paid autoresponder to organize a long term email campaign!

Most of the paid autoresponder gives unlimited follow-ups which is the key point to follow-ups and sales conversion.

After you've found the best autoresponder for you or you could follow the link in the resource box below to find out some of the *good quality* autoresponder that I recommends.

You can now start thinking about organizing your follow-up emails.

Here are some of ideas to help you sort out your articles in order:

  • Send all articles and e-books belong to one affiliate program together
  • If that particular program provides both articles and e-books, interchange them. I.e. Send one emails with the articles, send another emails with the thank you notes and a link for your prospects/subscribers to download the e-books.
  • Unless you are sending a series of articles, e.g. Part 1 to part 5 of Effective Ways of Promoting Your Affiliate Products, send the emails every 3-5 days, but never longer than 7 weeks. You don't want your prospects to forget who you are.
  • Always send a welcome email to your prospects to introduce yourself and ask the prospects to email you back. A good technique is to ask open questions to your prospects. Open questions allow your prospects to tell you more about him/her instead of yes/no answer.
  • Always provide an easy way for people to unsubscribe themselves from your list. Your autoresponder should do this job for you quite easy and fast.
  • Caution!

    If you are buying or using free email lists is sure to double check with the list providers the sources of their leads.

    You don't want to end up with a lot of spamming warning!

    Reminder: To build relationship is the key element to bear in mind when following-up with your prospects.

    About The Author

    (c) J M Chiang. Janice Chiang publishes Home Business Tips, a fresh and informative newsletter dedicated to support people looking for *best-rated* opportunities and latest time-saving tools. Send a blank email to mailto:valuenmbiz@getresponse.com today.

    janice@valuenmbiz.com


    MORE RESOURCES:

    BRIEF: Comcast launches customer service improvements in Greeley
    Trading Markets (press release), CA - 8 hours ago
    Comcast recently launched several customer service enhancements in the Colorado that will improve the way the company serves Greeley, according to a Comcast ...
    Hard times, but furniture makers not sitting tight Trading Markets (press release)
    Qwest cuts nonunion work force Trading Markets (press release)
    all 203 news articles


    DMV customer service centers closed October 13 (Columbus Day) for ...
    The Daily Kenoshan, Wisconsin - 2 hours ago
    Division of Motor Vehicles' (DMV) customer service centers and phone centers throughout Wisconsin will be closed for business on Monday, October 13, 2008, ...


    Melissa & Doug's Sky High Customer Service
    The Consumerist, NY - 57 minutes ago
    The Melissa & Doug toy company helped Tracey's daughter pick up the pieces after she accidentally crashed her month-old block plane into the ground, ...


    How to Beat Irksome Automated Customer Service Systems
    CRM Buyer - 9 hours ago
    By Jon Yates One of the most enduring customer-service complaints is the poor performance of automated customer-service systems, writes Chicago Tribune ...


    PR Web (press release)

    Care Team Wins Prestigious Customer Service Award
    PR Web (press release), WA - 13 hours ago
    The award, sponsored in part by the Institute of Customer Service, celebrates the effect and impact of excellent customer service on the consumer and ...


    Senior Business Analyst
    Seattle Times, United States - 19 hours ago
    The Customer Service Finance Strategy and Analytics team is responsible for supporting the Customer Service Organization. As a Sr. Financial Analyst, ...


    Independence Blue Cross Celebrates Customer Service Week
    MarketWatch - Oct 9, 2008
    PHILADELPHIA, Oct 09, 2008 /PRNewswire via COMTEX/ -- In recognition of National Customer Service Week, Independence Blue Cross (IBC) honors its more than ...


    Chamber honors outstanding customer service
    Nodaway News Leader, MO - 22 hours ago
    In recognition of National Customer Service Week, the Chamber Ambassador’s Customer Service Committee, represented by Rita Miller and Lisa Luke, ...


    Workshop offers tips for customer service
    Vernon Morning Star,  Canada - 18 hours ago
    At the full-day workshop, participants will learn the basics of excellent customer service including handling customer concerns and first impressions. ...


    Georgia Governor Announces Excellence in Customer Service Awards
    Government Technology, CA - Oct 10, 2008
    Sonny Perdue on Wednesday announced the winners of state government's Excellence in Customer Service Awards for 2008. "Part of making Georgia the ...

    Customer-Service - Google News

    home | site map
    © 2008