| |
| |
|
Customer Service Information |
|
|
|
Stay - Say - Pay
Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable. It almost goes without saying that it's vital to have a reliable product or service. Most businesses spend a great deal of time and money ensuring that their product does what they say it'll do and striving for exceptional customer service. However, if you do this consistently, don't expect any "brownie points" and it won't ensure stay, say and pay. Providing reliable products and service is vitally important however after a while customers start to take it for granted. I can remember the days when a motor car was difficult to start on a winters morning. When a telephone engineer took a week to fix your phone and a retail store wouldn't take back an item you'd purchased. Nowadays, cars start first time, engineers come the same day and retail stores give you your money back immediately. We now take this kind of reliability and service for granted. To give your business the competitive edge and ensure stay, say and pay you, your business and your people need to be likeable. Too many organisations forget that their customers are humans and the thing about humans is - they don't always make decisions logically. Customers are driven by their emotions and they make decisions about organisations based on their interaction with the people in the business. They'll even forgive your mistakes if they like your business. So what do we need to do to ensure the likeability factor? Run your eye down the following list and see how many you can tick off: * We always have a genuine smile for every customer. (The * We means everyone in the business be they sales people, delivery drivers, accountants, engineers, managers or directors.) How well did you do? If you've got lots of ticks then you probably have lots of customers who like you. Just a word to the managers and employers amongst you; run your eyes down the list again and replace the word customer with the words employee or staff colleague. How many ticks did you get this time? Lots of ticks mean your staff like you and it probably follows that your customers do as well. Have you noticed how being likeable cost so little? A lot less than advertising or other promotional activity required to replace lost customers. Working a little bit harder on the emotional connection with your customers will increase your likeability factor and ensure they - stay, say and pay. Discover how you can generate more business without having to cold call! Alan Fairweather is the author of "How to get More Sales without Selling" This book is packed with practical things that you can do to - get customers to come to you. Click here now:
MORE RESOURCES:
Customer-Service - Google News |
|
|
|
RELATED ARTICLES
What Every Employee Should Know About How to Prevent Customer Service Conflicts There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc. Responding to Complaints It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client .. Develop Loyal Customers for a Lifetime - part 2 (11 - 20) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. Handling Difficult Customers - 8 Strategies In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. In the Villa of the Sick Cat -- A Lesson in Customer Care If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow. The Marvelous World of Metaphors Recognize metaphors from every angle and round up more insight into your own innovation. Nobody can do it better than you can!A metaphor is a figure of speech in which a word or phrase that means one thing is used to describe an object or ideas to which it is not literally applicable -- a ship is said to plow the sea. What Every Manager Should Know About Seeing the World from Where the Customer Is Standing It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time. Customer Satisfaction Is Your Business Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business. How To Build Stellar Client Relationships Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here . Call Center Software - Your Tool of Choice in Customer Relations The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. 11 Moments of Truth These moments come when a customer or client?1. Hears someone else praise you or your work. Writing The Book On Great Customer Service Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Dealing with Difficult People 1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook. Customer Service Consultants When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. Putting The Serve Back Into Customer Service Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap. The 3 Rs of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!Respect the customer! Just about as plain as the nose on your face Right? Wrong!How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. Identify Your Silent Customer Service Message With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. Customer Service For Huge Profits Customer service is the most vital asset for Business either it is online or offline. It's the critical factor which determines if your business has a future or not. Establishing Yourself as an Expert in the Eyes of Your Customers The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right.
|
| home | site map |
| © 2008 |
