![]() |
Customer Service Information |
|
|
Write a Business Thank-You Note
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter? The point of the message is that "Thank You" goes a long way to making people feel better. Personally and in business, develop the "Thank You" habit. While it is generally expected to send a written thank-you for gifts and special favors, it is also appropriate to send one for employment interviews and new business contacts. However, the most powerful thank-you note is the one that's unexpected. Here are some "Thank You" points to consider You should hand write it. With the exception below, don't use your computer to print it, or to print the address label and please don't use email for this most personal communication. If you have that nifty computer font that was made from your own handwriting, your could slip the card in your printer. Be sure the font really looks like the way you write. Didn't know about this? There are several companies that do it, here is a link to one as an example only: http://www.theory.org/~strthrwr/fonts/custom You can use plain paper, or you can use a thank you card. Some folks have personalized cards created, some buy them at the Hallmark. You can use a fold over card, or a single hard card in an envelope or a post card. It's not the messenger, its the message. Be brief. All you are saying is Thank You. And say it only once. No need to gush, be personal, say thank you and why. Be sincere. When you send a thank you note, it will have a great impact, "Because no one else does it" For more about advertising, get my article "Sales Lessons Learned from Bob Vila" Send a blank eMail to MailTo:BobVila@BigIdeasGroup.com ©2005 BIG Mike McDaniel All Rights Reserved BIG Mike is a Professional Speaker and Small Business Consultant with over 30 years experience, http://BIGIdeasGroup.com MailTo:subscribe-956603364@ezinedirector.net
MORE RESOURCES:
Customer-Service - Google News |
RELATED ARTICLES
Making the Connection: Customer Relationships That Build Your Business Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again. Customer Satisfaction Is Your Business Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business. Increase Sum in Your Check Account with Follow-Ups We'll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario? Joined an affiliate program with good pay-out. Turning Customer Mistakes Into Raving Fans When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem. Basic Levels of Consumer Integrity that Presently Permeates Society Reality is not always pretty. But here is a tad bit of it for you today. Are You Putting Technology Before Your Customers? Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make the internet more accessible. Writing The Book On Great Customer Service Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Listening to Customers - 5 Tips In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear. The Importance of Good Customer Service Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. Importance of Good Customer Support in Online Computer Peripherals Shops Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax!! There are many great world class online computer peripherals shopping centers. They offer you not only the best computer peripherals but also friendly online help in their world class online computer peripherals shopping sites. We Sell For Less and Our Stores Are a Mess! What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.WalMart is dominant in so many categories with the various products that they sell. Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Dissatisfied or Rude Customers Can Be Satisfied Customers On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem. Poor Customer Service - Are Your Customers Driving Away Other Customers Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Stay - Say - Pay Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers? Of course you do but how do we perform this miracle? It's dead easy really; you only have to consider two factors: be Reliable and be Likeable.It almost goes without saying that it's vital to have a reliable product or service. Post Office, Incredible Lady Postmaster There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Sending Mixed Signals Can Send Your Clients Away I call it the "wave and roll."You walk up to an intersection. Complaining Consumers The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread. Customer Service: Everyone is Fighting Their Own Personal Battles Relationships.. How to Deliver Exceptional Customer Service Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things - it's an attitude. |
| home | site map |
| © 2008 |